Choose your destination
Search for a place, choose a recent destination saved on your device, or open a supported location shared from another app. Review the pickup and destination before continuing.
A clear journey, from both sides.
Follow the TUKU Rider and Driver journeys, from planning and acceptance to cash settlement and rating.
For Riders
See the estimate. Choose your Driver.
Review the route and fare estimate. Explore eligible nearby Drivers on the map or in a list, select one and send a ride request. Availability is checked again when you request.
Meet at your pickup
Wait for acceptance, then follow the assigned Driver’s progress. Use trip chat to coordinate. Check the Driver and vehicle before getting in.
Start with your PIN
Give your trip PIN to the assigned Driver when you are together at pickup. The Driver verifies it to start the ride. Keep login verification codes private.
Follow your trip
See the active trip map and status. If your plans change, use the destination-change flow and review the updated fare before accepting. Location updates depend on connectivity and device permissions.
Arrive, pay and rate
At the end, settle the displayed fare in cash with your Driver. Completion follows cash confirmation. Rate your Driver after an eligible completed trip and find the ride in your history.
For Drivers
Register and prepare your profile
Verify your Lebanese mobile number and complete your account details. Start Driver registration and provide the required identity document, selfie, vehicle photo, colour and vehicle identifier.
Submit for review
Submit the completed profile for review. Driver approval is required before you can receive rides; uploading documents alone does not mean you are approved.
Open Driver Mode
Approved Drivers use Driver Mode. Check your subscription entitlement, expiry and status in the app. The app displays access status and lets you refresh it; it does not sell subscriptions in the app.
Go Online when you’re ready
With an eligible account, entitlement, permissions and location, choose Online. Driver location can continue updating while Online or on a trip, including with the screen locked. Go Offline when you stop accepting work.
Review a nearby request
A request alert shows the ride information. Accept or reject it while the offer is available. An unanswered offer expires; availability and eligibility are checked when accepting. Alert sounds also depend on phone notification settings.
Pick up, navigate and complete
Navigate to pickup, mark arrival and verify the Rider’s trip PIN. Follow trip information and navigation, end the ride and confirm cash received. Review your ratings and contact Driver support when you need help.