Using TUKU
TUKU is operated by T2 Technology and helps Riders request local tuk-tuk rides from eligible Drivers. You must be at least 18 years old to create or use a TUKU account. Use a phone number you control and provide accurate account details.
Rider responsibilities
Check your pickup, destination, selected Driver and fare before requesting. Be ready at pickup, treat the Driver and vehicle respectfully and share your trip PIN only with the assigned Driver when ready to start. Keep login codes private.
Driver responsibilities
Provide accurate identity and vehicle information, complete review and maintain required eligibility. Go Online only when ready and able to accept rides. Operate responsibly, follow applicable road rules and do not interact with the phone while driving unsafely.
Requests and availability
A request is not a guaranteed ride. Offers may be accepted, rejected or expire. Driver availability, service boundaries, location, connectivity and account eligibility affect matching. Follow the app’s confirmed state before beginning a trip.
Fares and cash settlement
Review the fare shown in the app. A planning estimate precedes the confirmed trip fare. Destination changes can require a new fare confirmation. Current rides settle in cash with the Driver, and the Driver confirms receipt. Ending early does not automatically reduce the locked fare.
Cancellations and no-shows
Use the cancellation controls available for the current trip stage and provide an applicable reason. A Driver may mark a no-show only through the app’s allowed waiting process. These terms do not introduce a cancellation charge or refund promise.
Driver entitlement
Driver access requires approval and an eligible subscription entitlement. The app displays entitlement, expiry and refresh controls. It does not offer in-app subscription purchases. Expired access can prevent new rides while the existing active-trip lifecycle remains available.
Prohibited conduct
Do not impersonate others, submit false documents, harass or threaten people, misuse location or chat, share another person’s private information, interfere with the service or attempt unauthorized account access.
Account restrictions
Accounts or Driver access may be restricted for ineligibility, misuse or review. Use support to raise a concern about account status. Deletion requests remain available through the web even if the app is no longer installed.
Service limitations
Location, route estimates and notifications can be delayed or inaccurate. TUKU does not guarantee a Driver, uninterrupted access or emergency response. These terms do not exclude rights or responsibilities that applicable law does not allow to be excluded.
Privacy and deletion
The Privacy Policy explains data processing. Account deletion requires verification and explicit confirmation. Active trips, outstanding settlement and a specific unresolved case may require review; deletion is not a way to undo a completed ride or erase an amount actually owed. Any temporary delay must have a specific documented reason and be reviewed. Personal data is removed at successful completion according to the Privacy Policy, while limited de-identified or pseudonymous records may remain. Keeping financial integrity does not require retaining your real name or phone number.
Changes and contact
The revision date appears on this page. Material service or terms changes will be reflected here. Contact the support email below for account, Rider or Driver help. Use the privacy email for personal-data requests or help with deletion verification. See the Privacy Policy for data practices and Account deletion for the independent request form.
Contact TUKU
Privacy and account-deletion requests: privacy@tukuride.com
General support: support@tukuride.com
Privacy Policy