Let’s get you moving.

Use the Lebanese mobile number associated with your account. Check WhatsApp connectivity for verification delivery, wait before requesting another code and use only the newest code. Never share a login code with a Driver or another person.

Check the current trip state before sending another request. Review pickup and destination, and use trip chat for coordination. Cash settlement must be confirmed before the trip is complete. Include your trip reference when contacting support.

Complete the identity document, selfie and vehicle requirements. Your review status appears in the app. If you are asked to correct the application, update it through the onboarding flow.

Check entitlement and expiry in Driver Mode, then refresh the status. Approval and subscription access are separate requirements for going Online. A displayed status is not a payment or purchase confirmation.

Turn on device location and allow the permissions explained in the app. Check the pickup pin before requesting. Buildings, poor signal and device restrictions may affect accuracy. Drivers should deliberately go Offline when finished.

Allow notifications and check the relevant Android notification channel, volume and Do Not Disturb settings. A disabled or silenced channel may prevent audible requests even when a sound is selected.

Check your connection, close and reopen the app, and install the latest official version when available. During a trip, recover the current trip before trying to request another one.

Use the TUKU Help option to report concerns. Include the trip reference and a short description, without passwords or OTPs. TUKU does not provide emergency response.

Read the privacy pages or use the web account-deletion form. You do not need to reinstall TUKU to request deletion. If you cannot receive a code, no longer control your number or need help with an existing request, use the privacy email below. We need to verify your identity before acting on an account request.